SALON RULES AND POLICIES
(in plain English :)
Unfortunately due to a number of NO SHOWS and last minute cancellations which eﬀ ect the Business we decided to highlight and set up some fair rules:
1. Choose your booking time wisely. Please make sure that booking time you chose won’t impact your busy timetable. We will ask you to pay 50% deposit of the treatment(s) value to secure booking.
2. Don’t panic, it’s not the end of world... If you need to cancel, just give as at least 24h notice* and we won’t charge you a penny. Instead we will try our best to change your booking times. * by 24h notice we mean 24 hours before the time of your appointment. * we accept cancellations given personally in the salon, by email info@ beautysalonmob.co.uk, by calling land line 01179 7333 64(or mob. 074 3654 3975) or in form of text message into salon mobile 074 3654 3975.
3. However... If you give us less then 24h notice or NO SHOW for your booked appointment(s) a) we will still try our best to rebook your treatment(s) b) but we reserve the right to retain in full your deposit to recover our costs.
4. Retain full deposit, why so harsh? Well, when you make a booking for a time, you’re making a commitment. Likewise, we’re also making a commitment to be ready with the necessary staﬀ member(s), a room and any other resources and consumables. We also deny other clients whom might want that time slot, so that we are ready to perform the treatments for you upon your arrival.
We certainly do not enjoy retaining fees, due to no-shows or last minute cancellations. Without a doubt, we would very much prefer to give our clients the full value of their booked treatments, and deliver a result!
5. Look out for conﬁrmation It is courtesy only but we will try our best to text you a reminder of your booking time the day before. However if you do not receive one, please attend your appointment or contact us just to double check.
6. We promise...
a) to provide you a high standard of service by fully trained skin care therapists, while maintaining our integrity as an ethical company serving our local community and beyond
b) to work hard for your 100% satisfaction
c) to oﬀer competitive pricing for all our advance skin care treatments