SALON RULES AND POLICIES

                               Deposits, late cancellations, no shows, late rescheduling

Unfortunately due to a number of NO SHOWS, late cancellations or late rescheduling appointments which effect the Business, we decided to highlight and set up some fair salon rules: 

1. Choose your booking time wisely. Please make sure that booking time you chose won’t impact your busy timetable. We will ask you to pay  deposit which is 50% of the treatment(s) value to secure your booking. 

2. Don’t panic, it’s not the end of world… If you need to cancel or reschedule – just give as at least 24h notice* and we won’t charge you a penny. Instead we will try our best to change your booking times. * by 24h notice we mean 24 hours before the time of your appointment- but there are exceptions from that rule as follow:

     If your appointment is booked on Monday, on Tuesday straight after any Bank Holidays or on the first day of reopening after Christmas brake- we would ONLY accept notice given on salon’s last working day before any of the above break  * we accept cancellations by email into: info@ beautysalonmob.co.uk, by calling land line 01179 7333 64 and leaving voicemail (or mob. 074 3654 3975) or in form of text message into salon mobile 074 3654 3975. 

3.  We understand that life happens and so an emergency situations and  it is not always possible to give us enough notice but in that case you agree to accept that you lose your deposit.  We will still try our best to rebook your treatment(s) b) but we reserve the right to retain in full your deposit to recover our costs.

4. Retain full deposit, why so harsh? Well, when you make a booking for a time, you’re making a commitment. Likewise, we’re also making a commitment to be ready with the necessary staff member(s), a room and any other resources and consumables. We also deny other clients whom might want that time slot, so that we are ready to perform the treatments for you upon your arrival.

We certainly do not enjoy retaining fees, due to no-shows, last minute cancellations and rescheduling. Without a doubt, we would very much prefer to give our clients the full value of their booked treatments, and deliver a result! 

5. Look out for confirmation It is courtesy only but we will try our best to email you a reminder of your booking time  2 days and a day before. However if you do not receive one, please attend your appointment or contact us just to double check. 

6. We promise… 

a) to provide you a high standard of service by fully trained skin care therapists, while maintaining our integrity as an ethical company serving our local community and beyond

b) to work hard for your 100% satisfaction 

c) to offer competitive pricing for all our advance skin care treatments

Refer a friend

We are very grateful for every referral. Nothing works better then being assured by a friend or loved one that we are The Salon to come for all beauty treatments. You might receive a text message from us after your appointment asking for referral. 

 New client comes first and after her/his treatment- we will contact with you to reward you for referral.

New client and existing client can not have appointment on the same day to redeem both rewards.